Refund & Cancellation Policy

Effective date: 1 May 2026 · Last updated: 7 May 2026

No refunds once services are availed. Agny is a digital service. Once you access any paid feature — including but not limited to mock attempts, AI tutor conversations, Pattern Report downloads, or Pro tier feature unlocks — the service is considered consumed and is not refundable. Please review our pricing and product details carefully before purchase.

1. What counts as "availing" the service

You have availed the service the moment any of the following occurs after payment:

You start (open or begin) any Test or Hardcore mock
You access the Pro Practice or Pro Power feature set (Foundation Mode, full mock library, custom mock builder, 1v1 mode, Q20 sprints, etc.)
You initiate any AI tutor conversation that consumes a paid-tier conversation
You download the Pattern Analysis Report after subscribing
You receive a Per-Mock purchase delivery (mock content + AI analysis)

At any of these moments, the digital service is considered delivered and consumed. No refund will be issued for that purchase or billing period.

2. Cancellations

You can cancel your subscription anytime from your account settings or by emailing hello@agny.app. Cancellation:

Stops future renewals
Does NOT refund the current billing period
You retain access until the end of your current paid period

3. Limited exceptions where refunds ARE issued

We will issue refunds only in the following narrow circumstances. These exceptions exist because they reflect cases where the service was not actually delivered or you were charged in error:

Duplicate charges — If your payment processor charges you twice for the same purchase, we refund the duplicate.
Unauthorized charges — If your account was charged without your authorization (e.g., card fraud), report immediately to hello@agny.app and we'll investigate and refund if confirmed.
Service unavailable for > 48 consecutive hours during your billing period — If the platform is down for more than 48 hours within your billing cycle, we issue a pro-rated credit or refund equivalent to the downtime.
Technical failure preventing access immediately after purchase — If a verifiable technical bug on our side prevents you from accessing the service within 24 hours of purchase AND you have not yet availed any feature, we refund in full. (After 24 hours OR after first feature access, this exception does not apply.)

4. How to request an exception-based refund

Email hello@agny.app with:

Your registered email address
Order ID or transaction reference
Specific exception you're invoking (from Section 3 above)
Supporting evidence (screenshots of error, duplicate charge statement, etc.)

We respond within 2 business days. Approved refunds process within 5–10 business days to the original payment method.

5. Pro Season Pass (when offered, Aug–Nov CAT cycle)

Season passes are pre-paid for a 4-month CAT cycle. Same "no refunds once availed" policy applies. Once you access any Pro tier feature after Season Pass purchase, the pass is non-refundable. Limited exceptions in Section 3 still apply.

6. Why this policy

Agny delivers digital content (mocks, AI tutor responses, Pattern Reports) instantly upon purchase. Because the value is delivered immediately and irrevocably consumed, we do not offer general refunds — this is consistent with industry standard for digital subscription services. We do honor the limited exceptions in Section 3 because those represent failures on our side, not yours.

This policy is designed to be clear and fair. By purchasing, you agree to these terms.

7. Contact

All refund and cancellation queries: hello@agny.app
General questions: hello@agny.app